Scott is the man!

[splawndude]

I was reading a few threads over on Rig-Talk lately about shady businessmen in the guitar world (specifically Mark Cameron and David Mills - Mills Acoustics). It made me realize how happy I am with my choice in Splawn.

I don't have lots of money to dump into amps and I'm not an amp flipper. Both of those trades are for others with more cojones than I

Going with a Splawn Quick Rod was a bit of a stretch for me for several reasons. #1) I'm not that good of guitar player lol. #2) I didn't have a ton of money. and #3) buying used amps was not in my plans (I bought mine off Craigslist).

Guess what? I had to call the Splawn HQ to see about this whole half power thing. I don't need 100 watts and I figured I'd get a bit more drive at lower volumes and save on tubes at the same time. When I called the store it was like 6:30 pm EST. I just wanted to leave a message in the hopes someone would call me back. I also didn't expect much as I didn't buy my amp new. I honestly didn't expect to talk to anyone at all.

Guess what?

Scott answered the phone and I didn't know it was him. I honestly assumed I had reached a tech who was working late and kind bored and open to talking about whatever. Not only did he explain the half power thing very well, he also explained how to remove the tube holders with the springy's and asked about my cab my pickups etc etc. I can't remember how long we talked but it was close to an hour.

Imagine to my surprise when I found out at the end of the call it was actually Scott all along. I asked his name because I was going to send in a note thanking the 'tech'.

Thanks again Scott - if you happen to see this.



Sometimes I think about flipping the Splaw to try something else (Friedman JJ100, Mesa Triple Crown, Orange Rockerverb, Marshall Silver Jube, etc).

Then, I'm reminded of this story

What's yours?

[briman]

Scott is a down to earth hard working nice guy. His amps are built with quality parts with tons of care. They are very reasonably priced also.
If you sell your made in the USA Splawn and try another amp like Friedman or Bogner etc which some are much more expensive than Splawn.... you will realize at some point that Splawn is better quality both materially and tonally. How long it takes you to realize this depends on how well you know good tone and amps.
I have owned 5 Splawns. I presently have 2 Quick Rods.

[gtrjunior]

For some reason o can't post in rig-talk from my iPhone. On my desktop it's no problem. I left a message in the "issues" thread (or whatever it's called) and noticed someone else has as well. But it still isn't fixed. Otherwise I'd spend more time on that board.
BUT....Scott is the man. I called there once a while back about something that I can't remember now. And he spent about 10-15 minutes helping me troubleshoot.

[zerofivefour]

Scott has absolutely the best customer service. It is beyond excellent, absolute top shelf. Emails, phone calls, trouble shooting, concerns, explaining the functionality of the amp etc...he has always been readily available.

Scott, Mr. Splawn, The Man, always seems to have time to assist me with the smallest of concerns. I remember emailing him after I received my amp regarding the FX loop functionality, he responded quickly by suggesting I call him in order for him to walk me through the controls. He spent as much time as I needed. He couldn't have been more helpful or professional, as well as totally down to earth. I took the opportunity to inquire about all the optional functions, and asked him to explain what was going on internally, not expecting much if any details would be given. He was more than willing to discuss those as well. Totally cool!

I never felt as if I was bothering him or wasting his time, not even in the slightest bit. He treated me like a world class Rock Star. Really made an impression on me. Scott really does seem to love his work, his amps, and appreciate his customers.

Every time I fire up the QuickRod, a HUGE smile gets plastered across my face. Knowing that such a cool guy like Scott built it is icing on the cake!

Cheers,

Tom

[briman]

Well said Tom!

[splawndude]

Aug 17, 2017 8:14:19 GMT -5 zerofivefour said:

I never felt as if I was bothering him or wasting his time, not even in the slightest bit. He treated me like a world class Rock Star. Really made an impression on me. Scott really does seem to love his work, his amps, and appreciate his customers.

Exactly!

[nitrobattery]

I worked in and then eventually managed music stores for 16 years. I've owned 30+ high gain amp heads, and have played through just about every high end amp on the market. While a lot of them were awesome, they never sounded like what I was looking for. There was just always something missing. The moment that I plugged into a QR though, inside of seconds I actually said out loud, "That. That's the sound." I sold all of my other amps.

Occasionally I'll hear an amp that's cool and wonder if I should snag one....but then I plug into my Quick Rod and it kills that idea on the spot. My only hope is that at some point Scott releases a version with a footswitchable effects loop.

[cvogue]

Scott's customer service is excellent! My wife ordered me a new footswitch for Christmas but forgot to click the last "confirm" button so it didn't go through. I emailed Scott to see if the order ever made it and he got back within a day (on a weekend!) and said no, the order didn't go through. She ordered another one on Monday and it got here yesterday. She said in the order that it was a Christmas present and I don't know if that expedited the process but I was blown away at the excellent customer service.

Sad that the way Scott runs his company is an exception rather than the rule in the realm of customer service these days.

Other companies... take a hint from Mr. Splawn!!!